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Smart Technical excellence Our staff members are among the top 10% of the best vendor-trained and certified expert-level engineers. They are passionate about what they do.
Smart 24/7/365 availability Continuous support is achieved with our follow-the-sun model, which guarantees a seamless, fully distributed and highly available service.
Smart Over 50% reduction in operational cost The Micropoint model eliminates the need for many elements of an in-house support team, thus allowing you to redeploy those resources into areas more suited to your business, so with a more efficient network it is a win-win for all.
Smart Single point-of-contact Our people are skilled and experienced in the multi-vendor network technologies you depend on. They have one goal in mind – your total satisfaction.
Smart Ongoing investment In order to deliver a consistently reliable service, we make continuous and significant investment in tools, methodologies and processes.
Smart On-demand support Flexible pricing enables us to bring you the optimum blend of resources at affordable prices. You only pay for the level of service you require – completely tailored to your needs.
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Every Smartsourcing service has five key components:
An intuitive tool for remote monitoring and management of key network elements such as servers, firewalls, routers and switches
Real-time reporting of network and device status, with instant notification when service indicators reach a warning or critical state
The capability for predictive analysis to identify and eliminate potential issues before they become serious problems
Secure remote access to key network elements, enabling rapid and effective diagnosis and resolution of any issues
Historical and trend reports to help identify areas of concern and enable better informed purchasing decisions
Contact us
Interested in implementing a SmartSource solution? Then why not give us a call on 0118 931 3100 or email us at sales@micropoint.co.uk and see how we can help you with all your IT support needs. |