Managed Services

A secure and robust network foundation is critical to your business prosperity. We are successfully implementing, monitoring and managing IT services to corporations who understand that this is the backbone of their business.

Our range of Smartsourcing managed services offers a new level of IT management and support. By continuously monitoring and proactively managing your computer systems, we will help you achieve improved business performance and enhanced technical reliability.

Smartsourcing enables us to rapidly resolve technology issues – often before they have an impact on your business – and produce meaningful reports that will help you to quantify the value of your existing investment and accurately plan future expenditure.

For more details please download the Smartsource white paper, contact a Micropoint representative on 0118-931-3100 or email sales@micropoint.co.uk

Benefit from a Smartsource solution:

Technical excellence
Our staff members are among the top 10% of the best vendor-trained and certified expert-level engineers. They are passionate about what they do.

24/7/365 availability
Continuous support is achieved with our follow-the-sun model, which guarantees a seamless, fully distributed and highly available service.

Over 50% reduction in operational cost
Our support model gives you a more efficient network while eliminating the need for an in-house support team – which cuts your staffing and overhead costs.

Single point-of-contact
Our people are skilled and experienced in the multi-vendor network technologies you depend on. They have one goal in mind – your total satisfaction.

Ongoing investment
In order to deliver a consistently reliable service, we make continuous and significant investment in tools, methodologies and processes.

On-demand support
Flexible pricing enables us to bring you the optimum blend of resources at affordable prices. You only pay for the level of service you require – completely tailored to your needs.

Every Smartsourcing service has five key components:

1. An intuitive tool for remote monitoring and management of key network elements such as servers, firewalls, routers and switches
2. Real-time reporting of network and device status, with instant notification when service indicators reach a warning or critical state
3. The capability for predictive analysis to identify and eliminate potential issues before they become serious problems
4. Secure remote access to key network elements, enabling rapid and effective diagnosis and resolution of any issues
5. Historical and trend reports to help identify areas of concern and enable better informed purchasing decisions

Smartsource modules:

1. Smartsource Server Management
2. Smartsource Unified Threat Management
3. Smartsource Email Management and Protection
4. Smartsource Infrastructure Management
5. Smartsource Backup Management
6. Smartsource Storage Management
7. Smartsource Workstation
8. Smartsource Asset and Inventory
9. Smartsource Reporting