Support

The rapid pace of business change is one of the key drivers encouraging companies to invest in technology. By operating technology-based networks, an organisation develops the critical link between all employees; and through the efficient use of technology, a business can become leaner and fitter. Because technology is available to all, and therefore no longer differentiates a companys capabilities, your competitive edge needs to come from smarter, quicker application of IT resources.

We have the skills to optimise your systems and implement successful support strategies that will enable you to develop and retain a competitive position.

Many of our clients have discovered that computer and communications issues occupy a high proportion of their time. Employing or contracting an IT consultant is expensive, and in itself, a time-consuming exercise. There is also the need to keep support personnel updated with the latest products, which can prove very costly, both in terms of the training and the effective use of resource. Considerable time is spent out of the office on training courses, seminars, product briefing and demonstrations, plus the inevitable learning curve associated with the installation of any new technology based product.

We have developed a comprehensive and cost-effective support system that will give you the best of both worlds. The benefits of your unique support package include:

A fixed annual fee
This is a cost-effective solution that allows you to have a specialist on site, or remotely managing your site when needed – daily, weekly, or monthly, in line with your specific support requirements.

Solid expertise
We will have total familiarity with your systems. All elements of your network – including all the hardware and software – can be supported by one organisation.

Total independence
Multi-vendor and heterogeneous networking platforms are fully supported.

Targeted training
We maintain the responsibility to ensure the correct level of knowledge is available to all your staff

Constant availability
Removing the worry of holiday and sickness cover.

Guaranteed quality
We provide the highest level of technical support, with all major accreditations.

Technology updates
We provide full advice on new products, software and hardware upgrades including feasibility studies.

The potential to redeploy staff
This avoids the cost of having your staff spend time on network problems rather than on strategic business issues.

Problem prevention
Constant monitoring of hardware and software helps to reduce downtime and prolong the useful life of your hardware.

• Proactive management, monitoring and maintenance
• 24-hour telephone access to our helpdesk
• Remote troubleshooting via VPN and remote access technologies
• 4- and 8-hour on-site guarantee, if required
• Scheduled on-site visits
• Full- and part-time on-site expertise

For details of how all of this can be part of our Managed Services please click here.