Hello, and welcome to the first ever newsletter from Micropoint.
I know that you’re very busy, so I promise always to be brief and to the point in our bi-monthly business IT services newsletters. Above all, I will endeavour to provide information that you find useful, thought provoking, and entertaining.

Please spend a few minutes digesting the contents – they could help to improve your business, and will save you money!

Why should you read our newsletters?
For a start, they will enable you to get to know my colleagues and me a lot better! I believe that we at Micropoint, and you, as directors and senior managers in your organisation, share a lot of common ground. The dialogue we can enter into through this newsletter (and the feedback we hope you will provide) will help us to develop our business in ways that serve you better.

By making better-informed decisions about your needs, we will continue to improve the existing computer support tools that already give us – and you – an edge in the marketplace: tools for technical support, network support, network security, and disaster recovery, as well as proprietary solutions such as Smartsource Managed Services.

Let’s begin with insights into some key Micropoint services available to help you improve your IT environment.

As suppliers of IT and communications services and technologies, we are often faced with helping our customers in disaster recovery situations that vary from quite minor to very major.

So how high is Risk Management on your agenda?

You should always plan for the unexpected, because our experience shows that these nightmare scenarios really do happen - and some companies are much better equipped to cope with them than others. But don’t panic – a lot can be done to give you a ‘Plan B’ if the worst happens.

Why not speak to me to learn about the most suitable actions to take?

There’s much talk nowadays about mobility and how giving your staff the tools to work efficiently anywhere can pay financial dividends. I personally take advantage of many of the tools available: PDA, laptop and wireless networks help me to make the best use of my time when I’m out of the office. But there are lots of questions to ask when you tackle the mobility issue within your organisation:

If you want to do the job efficiently and cost-effectively, we can provide plenty of practical experience-based input to help you make the right decisions. Just ask – remember, we offer what is probably the best business IT support available!

Are you impressed by our Customer Service?
We hope so, because we’re really trying hard to please with our IT services. This time last year we conducted a business efficiency exercise with the help of an external consultant. Apart from saving around £40,000 a year (which shows how reviewing your approach can pay off) by implementing a new CRM system, we identified some highly beneficial customer service improvements. The focal point of these was the appointment of a Customer Service Manager. The implementation of both ensured we always have up-to-date information at our fingertips, which helps us to keep our customers closely informed about everything we do for them, such as network support, account management, order processing and Smartsource Managed Services.

Thanks for your time
I’m grateful to you for taking the time to read our first newsletter: please let me know what topics you would like to see covered in future issues, or perhaps share with us any successes you’ve experienced with innovative ideas. Your feedback will help us to continue providing the best computer services the UK has to offer the small to medium enterprises. If you require further information on any of the subjects covered here please click either on the appropriate link, or give me, or one of my colleagues, a call.

Peter Bunyan - Managing Director
Micropoint Managed Services Ltd